Southwest Airlines and Service Dogs: A Comprehensive Guide

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Posted Nov 4, 2024

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Flying with a service dog can be a breeze with Southwest Airlines, but it's essential to know the rules and regulations beforehand. Southwest Airlines allows service dogs to fly in the cabin with their owners, but they must be properly trained and certified.

To be eligible, service dogs must be trained to perform specific tasks to assist their owners with disabilities. This can include tasks such as opening doors, picking up items, or providing physical support.

Service dogs must be under the control of their owner at all times during the flight. They are not considered pets and are not subject to the same pet policy as regular animals.

Southwest Airlines requires advance notice of 48 hours for service dogs, so it's crucial to inform them ahead of time to ensure a smooth flight.

For more insights, see: American Airlines Service Dogs

Flight Requirements

To fly with a service dog on Southwest Airlines, you'll need to complete the DOT's Service Animal Air Transportation Form, which can be found on the Transportation website.

Credit: youtube.com, Flying on Southwest Airlines with my service dog November 2021

You'll also need to notify the airline in advance, which can be done through the "Special Assistance" link when booking online or by calling 1-800-I-FLY-SWA (1-800-435-9792) before the travel date.

Southwest Airlines requires the DOT form to be submitted at least 48 hours in advance of departure, but if you book a last-minute flight, you can submit the form at the airport.

It's essential to note that airlines can require the Relief Attestation Form for flights eight hours or longer, which confirms that your service dog can relieve itself on the aircraft without creating a health or sanitation issue.

The forms can be found at https://www.transportation.gov.

Here are the key requirements for the DOT forms:

  • The Service Animal Air Transportation Form educates passengers on how their service dog is expected to behave and potentially deters individuals who might claim falsely that their pets are service animals.
  • The Relief Attestation Form confirms that your service dog can relieve itself on the aircraft without creating a health or sanitation issue.
  • Airlines can require that these forms be submitted at least 48 hours in advance of departure.
  • One form covers all segments of a round-trip flight.
  • If a passenger's reservation was made less than 48 hours in advance, they can submit the form at the airport.

Airline Policies

Southwest Airlines has specific policies in place for traveling with service dogs. To fly with a service dog, you must notify the airline in advance through the "Special Assistance" link or by calling 1-800-I-FLY-SWA (1-800-435-9792) before the travel date.

Credit: youtube.com, Southwest Changes Emotional Support And Service Animal Policies

The airline requires a completed DOT form for Service Animal Air Transportation, which includes certifying that your dog is a trained service animal needed for a disability, has been vaccinated, and will behave properly. Service dog owners are also recommended to read through the Pet Policy to ensure their dog qualifies as a trained service animal.

Service dogs are allowed to board the cabin of Southwest Airlines flights free of charge, but only dogs can qualify as service animals under the DOT's rules. To board with a service dog, you must present a completed DOT Service Animal Air Transportation Form at the ticket counter or gate on the day of departure.

Here are the key requirements for service dogs on Southwest Airlines flights:

  • Service dogs cannot sit in an emergency row.
  • The service animal can be on the aircraft floor, or the passenger’s lap if it is no larger than a two-year-old child, or must be kept in a pet carrier.
  • The service animal cannot encroach into the aisle or the space of a neighboring passenger.
  • Service dogs are not allowed to sit in the seats.

Flight Passenger Limit

When flying, it's essential to know the airline's policies on service dogs. Airlines are not required to accept more than two service animals per passenger.

If you have a service dog, you'll want to check with your airline to see if they have any specific requirements or restrictions. You might be surprised at how many airlines have their own rules.

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Airlines are not required to accept more than two service animals per passenger. This means you can bring one service dog and one emotional support animal, but no more.

You'll need to provide documentation for your service animals, such as a letter from a doctor or a certification from an organization. This will help the airline verify that your animals are indeed service animals.

Policy Updates

Starting in January 2021, Southwest Airlines changed their policy on emotional support animals, now requiring approval for service dogs, including psychiatric service animals.

Southwest Airlines will approve service dogs for travel, as long as they're not aggressive and there's no more than two animals on board.

The Air Carrier Access Act (ACA) allows people with disabilities to travel with their service dogs, exempting them from airline pet fees and regulations.

Airlines may still request prior notification and documentation before flying with a service dog, which helps them make necessary accommodations.

If you rely on a service dog, you're protected by the Air Carrier Access Act, which gives you the right to bring your service dog in the plane cabin on all flights within the United States.

Additional reading: Ada Law Service Dogs

Policies

Service dogs in front of an airplane at an airport
Credit: pexels.com, Service dogs in front of an airplane at an airport

If you have a service dog, you're entitled to fly with it on Southwest Airlines, but you'll need to follow some specific rules.

Service dogs are allowed to board the cabin of Southwest Airlines flights free of charge, but only dogs can qualify as service animals under the DOT's rules.

To board with a service dog, the owner must present a completed DOT Service Animal Air Transportation Form at the ticket counter or gate on the day of departure.

The DOT form requires you to certify that your dog is a trained service animal needed for a disability, has been vaccinated, and will behave properly and be under your control at all times.

Service dog owners should keep in mind special rules may apply for flights to/from international destinations, Hawaii, and Guam.

Southwest Airlines staff are allowed to confirm that your dog is a service dog with two limited questions: Is the dog required because of a disability? What task or job has the service dog been trained to perform?

Person Standing Inside Airliner
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Airline staff has the right to ask these questions under federal law, but keep in mind they can’t ask about personal details regarding your medical condition or demand that you show your dog can perform its task.

Here are some specific requirements for service animals on Southwest Airlines:

  • Service dogs cannot sit in an emergency row.
  • The service animal can be on the aircraft floor, or the passenger’s lap if it is no larger than a two-year-old child, or must be kept in a pet carrier.
  • The service animal cannot encroach into the aisle or the space of a neighboring passenger.
  • Service dogs are not allowed to sit in the seats.

Traveling with Service Dogs

If an airline denies your service dog, you can call the DOT's toll-free hotline at 800-778-4838 or 800-455-9880 (TTY) for assistance.

The DOT's website advises travelers to ask to speak to the airline's Complaint Resolution Official if they encounter a disability-related issue. A CRO is the airline's expert in disability-related issues and has the authority to resolve complaints on behalf of the airline.

You can file a complaint with the Department's Office of Aviation Consumer Protection through its online complaint form if you believe an airline discriminated against you on the basis of your disability. The complaint will be forwarded to the airline for response, and a DOT analyst will review both statements to determine whether the airline violated your rights.

Credit: youtube.com, How Can I Fly with My Service Dog on Southwest Airlines?

If an airline denies transportation to a service animal, it must provide a written statement of the reason for refusal, including the specific basis for the carrier's opinion that the refusal meets the DOT's standards.

The U.S. DOT Service Animal Air Travel Form must be completed accurately and presented at the gate or ticket counter before boarding on the day of travel. An incomplete form is grounds for denial of transport.

To fly with your psychiatric service dog on Southwest Airlines, first ensure that your dog is ready for travel and make accommodations for it to relieve itself. Take your psychiatric service dog out in public so that it can get used to being around strangers.

You must fill out the U.S. Department of Transportation Service Animal Air Transportation form, which asks for your name and information about your service dog, such as whether the animal was individually trained and whether or not it is up to date with required vaccinations.

Unlike with pets, the Southwest Airlines service dog policy does not require you to put your dog in a crate or carrier for the flight.

Service Dog Etiquette

Credit: youtube.com, Where Do Service Dogs Fly on a Plane? (Service Dog Etiquette and Flight Prep)

Service dogs are not required to wear a vest or other identifier, but they must be harnessed, leashed, or tethered at all times.

Airline employees can ask if the animal is required to accompany the passenger due to a disability and what work or task it has been trained to perform.

To travel with your service dog, make sure it is well-behaved before, during, and after takeoff. This means staying harnessed or tethered to you, behaving properly, and staying under your control at all times.

Disruptive behavior, such as growling or whining excessively, biting, or doing its business in the gate area or cabin, can result in your service dog being denied onboard the airplane.

For more insights, see: Service Dogs Required

Wearing a Vest: Necessary?

Service dogs are not required to wear anything that identifies them as a working dog. They must, however, be harnessed, leashed, or otherwise tethered at all times.

Airline employees are allowed to ask if the animal is required to accompany the passenger because of a disability. They can also observe the dog's behavior and look for physical indicators like harnesses and vests.

Credit: youtube.com, Verify: Do service dogs need to wear vests?

The presence or lack of a vest or other identifier is given little weight by air carriers. They are free to view such paraphernalia as evidence, but also free to disregard it.

In the end, it's not necessary to wear a vest to prove a service dog's status. A harness or leash can be sufficient to identify the dog as a working animal.

On a similar theme: Free Service Dogs for Ptsd

Public Behavior Etiquette

Public Behavior Etiquette is crucial when traveling with your service dog. Your service dog should be well-behaved in public situations.

To ensure your service dog behaves properly, make sure they know basic commands like "sit", "stay", and "quiet". These commands are essential for maintaining control and avoiding disruptions.

Disruptive behavior can be a major issue, and it's essential to avoid it at all costs. This includes growling or whining excessively, biting, or doing their business in the gate area or cabin. Service animals have to stay harnessed or tethered to you throughout the flight.

Credit: youtube.com, On Service Dogs: Service Dog Etiquette For The General Public

A well-behaved service dog should be able to walk properly on a leash. This is not only polite but also ensures your dog's safety.

To prevent any mishaps, consider enrolling in a dog training program that focuses on basic obedience training, manners, and learning commands. The Pettable Academy dog training program offers a 100% money-back guarantee, so you can be confident in their training methods.

Here are some key behaviors to focus on when training your service dog:

  • Basic commands like "sit", "stay", and "quiet"
  • Walking properly on a leash
  • Not displaying aggressive behaviors
  • Not growling or barking excessively

Airline Rules and Regulations

Southwest Airlines allows fully trained service dogs, including psychiatric service dogs, to board the cabin of their flights free of charge. Service dogs must be under the owner's control at all times and behave appropriately at the gate and on the plane.

Airlines have the right to deny boarding for a service dog if it poses a threat to the health or safety of other passengers or crew, or if it engages in disruptive behaviors such as excessive whining, barking, or scratching.

Credit: youtube.com, How to travel with pet in flight || Southwest airline pet policy

Service dog owners must present a completed DOT Service Animal Air Transportation Form at the ticket counter or gate on the day of departure. The form requires certification that the dog is a trained service animal needed for a disability, has been vaccinated, and will behave properly.

Airlines can require that service dog owners submit the forms at least 48 hours in advance of departure, but if a last-minute flight is booked, the traveler can submit the forms at the airport.

If an airline suspects fraud, it can notify the Office of Aviation Consumer Protection, which may refer reports to the Office of the Inspector General for investigation and prosecution.

U.S. Animal Travel Form

The U.S. Animal Travel Form is a crucial document that service animal owners must complete before flying with their furry friends. The U.S. DOT Service Animal Air Travel Form is available on the Southwest Airlines website and at airports.

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To complete the form, you'll need to attest to the health, training, and behavior of your service dog. This form must be dated on or after the ticket purchase date and must be presented at the gate or ticket counter before boarding on the day of travel.

An incomplete form is grounds for denial of transport, so be sure to thoroughly complete it. Southwest Airlines does not allow you to replace the form with an ID card, registration, or service animal vest.

Here are the key requirements for the U.S. DOT Service Animal Air Travel Form:

  • The form must be dated on or after the ticket purchase date
  • The form must be presented at the gate or ticket counter before boarding on the day of travel
  • An incomplete form is grounds for denial of transport

By following these simple steps, you can ensure a smooth and stress-free flight with your service animal.

Breed Restrictions

Southwest Airlines does not have blanket bans against any breeds, including pit bull terriers and rottweilers.

However, the airline can refuse flight space to trained service dogs if they exhibit disruptive behavior.

Dogs and cats are the only animals permitted on Southwest flights, including assistance animals, unless it's a service animal where you can also bring a miniature guide horse.

Credit: youtube.com, Don't Get Left Behind: Airline Pit Bull Breed Restrictions You Must Know!

If your dog or cat shows aggressive behavior, they won't be allowed on the flight.

To bring your pet on a Southwest flight, you'll need to use a carrier that meets specific length, width, and height guidelines, so it can fit under your seat.

Large breed dogs may not be able to use Southwest Airlines if they can't fit in the space of a single seat.

In that case, you may need to purchase an additional ticket or rebook your flight.

Flight Rules

Flight Rules are in place to ensure a safe and comfortable journey for all passengers. Airlines have specific rules for service animals, pets, and emotional support animals.

Service animals are allowed to board the cabin of Southwest Airlines flights free of charge, but only dogs can qualify. You must present a completed DOT Service Animal Air Transportation Form at the ticket counter or gate on the day of departure.

To fly with your service dog, you must ensure it is under your control at all times and behaves appropriately at the gate and on the plane. Southwest Airlines also requires the dog to be well-groomed and free from unpleasant odors.

Here's an interesting read: Free Service Dogs for Ptsd Vets

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Service dogs are not allowed to sit in an emergency row or encroach into the aisle or the space of a neighboring passenger. They can be on the aircraft floor, on your lap, or in a carrier, but not on the seat next to you.

Airlines can deny boarding to service dogs if they cause a significant disruption in the aircraft or at the airport, or pose a direct threat to people's health or safety. However, they must first try to mitigate the problem, such as muzzling a barking service dog.

If you're traveling with a service dog, you must certify on the DOT Form that your dog is a trained service animal needed for a disability. The form also requires you to certify that your dog has been vaccinated and will behave properly.

Airlines can ask two limited questions to confirm your dog is a service dog: Is the dog required because of a disability? and What task or job has the service dog been trained to perform?

If you're traveling with a pet, you'll need to book a reservation early, as pet spots are limited to six per flight and are accepted on a first-come-first-served basis. Pets are subject to a $95 pet fee for each pet carrier one way.

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Here are the rules for pets on Southwest Airlines:

  • Only one pet carrier is allowed per ticketed passenger.
  • A carrier can contain two dogs or two cats.
  • The pet must be able to stand up and move around the pet carrier with ease.
  • Your pet must be in the pet carrier at all times at the gate and during the flight.
  • Pet carriers can be considered either a personal item or a carry-on.
  • Pets are not allowed to occupy the exit row.
  • Cats and dogs must be at least two months old.

Airlines can refuse flight space to trained service dogs if those animals exhibit disruptive behavior, but breed restrictions are not allowed.

Frequently Asked Questions

Do service dogs get their own seat on a plane?

Service dogs do not get their own seat on a plane, but they are allowed to sit in their handler's lap or in the foot space. However, they must not obstruct the aisle or another passenger's space.

Can my service dog sit next to me on the plane?

Service animals can sit on your lap if they're small and it's safe to do so, but larger animals must fit under the seat in front of you

Robin Morissette

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Robin Morissette is a versatile and engaging writer with a passion for crafting compelling content. With a keen eye for detail and a love for storytelling, Robin brings a unique perspective to their writing. Their portfolio showcases a range of topics, from in-depth explorations of the Havanese breed, to informative articles on canine origins.