United Airlines Service Dogs: A Comprehensive Guide to Air Travel

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Posted Oct 6, 2024

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Traveling with a service dog can be a bit overwhelming, but don't worry, we've got you covered. United Airlines allows service dogs to accompany their owners in the cabin, but there are some requirements to keep in mind.

Service dogs must be trained to perform specific tasks to assist their owners with disabilities. They don't need to be certified, but they must be under the control of their owner at all times.

To ensure a smooth flight, it's essential to notify United Airlines at least 48 hours in advance. This will help them prepare for your service dog's needs and provide the necessary accommodations.

If your service dog is not well-behaved or creates a disturbance, United Airlines may ask you to take it out of the cabin.

Service Dogs on United Airlines

Service dogs on United Airlines are allowed to accompany their handlers in the cabin free of charge, but there are certain requirements that need to be met.

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Trained service animals are accepted in cabin for qualified individuals with a disability, and they must be seated in the floor space below your seat. The animal should not extend into the aisles.

Service dogs must be fully trained and certified, and handlers must provide documentation to United Airlines at least 48 hours before departure. This includes the DOT's Service Animal Air Transportation Form and the Service Animal Relief Attestation Form for flights longer than 8 hours.

United Airlines will not upgrade seats for passengers with large service dogs, but they will accommodate your request to move to a different seat if you're seated next to someone with a dog allergy.

If you have a psychiatric service dog, it must be at least four months old and adequately harnessed at all times. It also cannot encroach into the aisles or the foot space of other passengers.

You can use an approved in-cabin kennel for smaller service dogs, but exit row seating is prohibited. If you're traveling internationally, you'll need to check with the appropriate consulate or embassy to ensure you're following all necessary procedures.

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Airline Regulations and Policies

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United Airlines allows service dogs to accompany their owners in the cabin at no extra cost, as long as they are properly trained and certified. Service dogs should sit in the floor space in front of their owner's seat and not protrude into the aisles.

United Airlines requires service dog handlers to submit the DOT's Service Animal Air Transportation Form, which includes certifications that the service dog has been properly trained and vaccinated. For flights longer than 8 hours, an additional form is required.

Service dogs are protected by law, and business owners and staff are required to provide the same service and accommodation to service dog handlers, users, and their trained canines. However, service dog teams have the same rights as any other flight passenger and cannot be denied service without a good explanation.

Consider reading: Service Dogs Required

Emotional Support Animals

To bring an emotional support animal on a flight, you must provide 48 hours' advance notice and check in one hour before the general public.

Credit: youtube.com, Delta Issues New Rules On Emotional Support Animals | NBC Nightly News

The documentation required to prove your emotional support animal's need is quite specific. It must be on the letterhead of a licensed mental health professional and no older than one year from your initial scheduled flight.

This documentation must state that you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV).

You'll also need to show that you need the emotional support animal as an accommodation for air travel and/or for activity at your destination.

A licensed mental health professional must provide the assessment, and you must be under their professional care.

The documentation must include the date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.

Airline Policies

Service animals are allowed to accompany their owners in public places, including on airplanes, at no extra cost, under the Americans with Disabilities Act (ADA).

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Airline policies for service animals vary by country, but in the US, UK, and Canada, service dogs are allowed to fly in-cabin for free.

To fly with a service animal, you'll need to provide documentation, such as a harness or tag, and the animal must behave properly in public.

In the US, advance notice to bring a service animal is not required unless the flight segment is scheduled to take 8 hours or more.

Service animals in training are accepted on United Airlines flights, but they must not occupy a seat.

Therapy animals, which are pets that have been trained and registered to visit nursing homes, hospitals, and schools, are not considered service animals and are subject to standard pet regulations.

United Airlines requires a minimum of 48-hour advance notification to bring an emotional support or psychiatric assist animal, and documentation must be submitted by fax or email.

Service dog teams have the same rights as any other flight passenger, and airlines cannot deny service without a good explanation.

If you have a service dog that is banned in a particular country, such as the Pit Bull Terrier, you may need to go through a behavior test with the UK government.

Service dogs in front of an airplane at an airport
Credit: pexels.com, Service dogs in front of an airplane at an airport

United Airlines requires passengers with psychiatric service dogs to submit the DOT's Service Animal Air Transportation Form and the Service Animal Relief Attestation Form, if applicable.

For flights to Hawaii, Guam, and international destinations, additional requirements may apply, and you should check with United directly.

Pets on United Airlines flights must be at least 16 weeks old, and an extra ticket is required for additional pets.

The kennel for pets must meet specific size requirements, and only one pet is allowed per kennel.

You might enjoy: Service Dogs Rules

ACAA Complaints

If you're unhappy with an airline's decision regarding your service animal, you can file a complaint. Air carriers must explain the reason for not accepting an animal as a service animal in writing.

The explanation must be provided to you either at the airport or within 10 calendar days of the incident. A copy of the explanation must be documented by the air carrier.

Documentation

You'll need to submit the proper forms before boarding a flight with your psychiatric service dog on United Airlines. The first form required is the DOT's Service Animal Air Transportation Form, which needs to be submitted at least 48 hours before departure.

Credit: youtube.com, PAPERWORK to FLY with a SERVICE DOG // Filling out my USA DOT Airline Forms

This form requires the PSD's handler to certify that the dog has been properly trained and vaccinated. Note that you won't be able to travel within 30 days of your dog's rabies vaccination, so plan ahead.

If your flight is longer than 8 hours, you'll also need to submit the DOT's Service Animal Relief Attestation Form, which requires the handler to certify that the PSD will not relieve itself on the flight or can do so in a sanitary manner.

You'll need to carry copies of these forms with you during travel, and if you booked a flight last minute and your flight is less than 48 hours away, you can submit the form to the gate agent before you board.

If this caught your attention, see: Do Service Dogs Have to Be Registered

Air Travel with Service Dogs

Air travel with service dogs requires careful planning and preparation. Service dogs are allowed to accompany their owners in public places, including on airplanes, under the Americans with Disabilities Act (ADA).

Credit: youtube.com, How to FLY with Your SERVICE DOG in 2024: A Service Dog Trainer's Guide to Airplane Travel

You can fly with your service dog in-cabin at no extra cost, but you'll need to check the size limitations of the seats and ensure your dog fits under the seat in front of you. Most airlines will accept no more than 5 service dogs in the passenger cabins and may have weight restrictions, typically 26 lbs/12 kg or less.

If your service dog is large or heavy, it may need to travel in the climate-controlled cargo hold in a kennel, which is not ideal but sometimes necessary. It's essential to check the breed, size, and weight restrictions for service animals with airlines before booking a flight.

Behavior of Animals

Service animals are expected to behave properly, and if they engage in disruptive behavior, such as barking or snarling, running around, or jumping onto other passengers, they will not be accepted as a service animal.

Airline personnel may ask you questions about your service animal, like "What has it been trained to do for you?" or "Would you describe how the animal performs this task (or function) for you?" to determine if it's a legitimate service animal.

Credit: youtube.com, What is it like to go through TSA with a service animal?

You don't need to provide documentation about your disability, but you may be asked to provide documentation stating that your animal will not need to relieve itself, or can do so in a sanitary way, if your flight is scheduled 8 hours or longer.

In general, service animals are allowed to accompany you on the flight, but they must behave properly.

Air Travel Training

Training your service dog to navigate the airport environment is crucial for a smooth flight. This includes teaching your dog to walk calmly on a leash, remain focused in busy and noisy environments, and go through security screenings calmly.

Your airline may offer airport training programs for service dogs, so be sure to contact them to see if they have any available. Early boarding opportunities for people with special needs are also a good thing to look into.

Service dogs should be comfortable with being handled by a stranger for a few minutes under your supervision. This helps them get used to physical contact with strangers.

Credit: youtube.com, Where Do Service Dogs Fly on a Plane? (Service Dog Etiquette and Flight Prep)

Your service dog should be trained to remain calm and well-behaved during the flight. This means staying in the allotted space under the seat in front of you, remaining quiet, and not disturbing other passengers.

To prepare your dog for the experience of takeoff and landing, you can play audio recordings from the Internet at home to accustom them to loud sounds associated with the airport.

Owner Rights and Protections

As a service dog owner, you have certain rights and protections that are protected by law. Service dog teams are protected in public transportation, housing, use of rented properties, air travel, and access to business venues that are open to the public.

Business owners and staff are required to provide the same service and accommodation to service dog handlers, users, and their trained canines. Air passengers who use service dogs should know that their seats will not be upgraded if they bring large service dogs.

For another approach, see: Public Access Test for Service Dogs

Credit: youtube.com, United Airlines adopts new rules for emotional support animals

You should be aware that some countries have specific regulations regarding service dogs, such as the UK, where certain breeds are banned for import. If you're flying to the UK with a service dog, you may need to go through a behavior test with the UK government to determine if your dog can accompany you.

Psychiatric Service Animals

Psychiatric Service Animals are trained to do work or perform functions for a person with a psychiatric disability, making them different from emotional support animals.

The Americans with Disabilities Act (ADA) and other federal laws classify them differently, but for purposes of ACAA regulations, a psychiatric service animal is treated the same as an emotional support animal in terms of documentation and inquiry.

Unlike other federal laws, the ACAA regulations don't require advance notice to bring a psychiatric service animal, unless the flight segment is scheduled to take 8 hours or more.

Credit: youtube.com, Psychiatric Service Animals in Public Places

On flights scheduled 8 hours or longer, airlines may require documentation stating that your animal will not need to relieve itself, or can do so in a sanitary way.

United Airlines requires passengers with psychiatric service dogs to submit specific forms before boarding a flight, including the DOT's Service Animal Air Transportation Form and the Service Animal Relief Attestation Form if the flight is longer than 8 hours.

These forms must be submitted to United Airlines at least 48 hours before departure, or to the gate agent if the flight is less than 48 hours away.

It's essential to carry copies of these forms with you during travel, as you never know when you might need to provide them.

Dog Owner Rights and Protections

Service dog owners have certain rights and protections, but they vary by country.

In the US, the UK, some provinces in Canada, the Netherlands, the Republic of Ireland, Brazil, and Mexico, fully owner-trained service dogs have public access rights.

Veteran Showing Respect at Memorial Service
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Service dog teams are protected by law when it comes to public transportation, housing, use of rented properties, air travel, and access to business venues that are open to the public.

Business owners and staff are required to provide the same service and accommodation to service dog handlers, users, and their trained canines.

Air passengers who use service dogs should know that their seats will not be upgraded if they bring large service dogs.

Some countries, like the UK, ban certain breeds for import, including Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro.

If your service dog is one of these breeds, you may need to go through a behavior test with the UK government to determine if you have public access rights.

Service dogs are allowed to accompany their owners in public places, including on airplanes, at no extra cost, under the Americans with Disabilities Act.

Frequently Asked Questions

Can someone ask me for papers on my service dog?

No, you cannot ask for papers or documentation on a service dog. Service dogs are protected under law, and inquiring about registration or certification is not allowed

Robin Morissette

Writer

Robin Morissette is a versatile and engaging writer with a passion for crafting compelling content. With a keen eye for detail and a love for storytelling, Robin brings a unique perspective to their writing. Their portfolio showcases a range of topics, from in-depth explorations of the Havanese breed, to informative articles on canine origins.